Patient Relationship Management

People, not paperwork.

Built for South African healthcare practitioners who want to see patients and go home — not do admin at 9pm.

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The problem

Healthcare has become
transactional.

Paperwork at 9pm

You became a doctor to help people, not wrestle with billing at night. Solo practitioners are drowning in admin instead of being with family.

Legacy systems

Weeks of IT setup. Mandatory training sessions. Clunky interfaces described as "outdated" and "unstable." Desktop-only — locked to the office.

Hidden fees

Per-claim charges, SMS costs, payment processing fees, setup fees. The price you see is never the price you pay.

No mobile access

100% of SA doctors own mobile devices. 87% use health apps daily. Yet most practice software chains you to a desktop in the office.

The answer

Not practice management.
Not CRM.
PRM.

Patient Relationship Management. Because healthcare should be relational, not transactional. ZapTend protects the bond between you and your patients by removing the admin noise that erodes it.

Built for South Africa

POPIA compliant. ICD-10 ready. Medical aid integration. Local support in your time zone.

Works during load shedding

Cloud-native with offline resilience. Your practice doesn't stop because Eskom does.

Mobile-first

Any device, anywhere. Because your practice shouldn't be chained to a desktop.

Start same day

No weeks of setup. No mandatory training. No sales calls. Self-service onboarding — sign up and go.

What you get

Everything you need,
nothing you don't.

Scheduling & Reminders

Appointment booking with automatic SMS and WhatsApp reminders. Reduce no-shows without lifting a finger.

Medical Aid Claims

Submit claims electronically through MediSwitch and Healthbridge. No more paper forms and fax machines.

Patient Records

Relationship-first patient management. Track history, notes, and preferences — not just appointments and invoices.

ICD-10 Coding

Smart coding assistance at point of care. Search 70,000+ diagnostic codes with validation built in.

POPIA Compliant

Health data is special personal information — highest protection level. Encryption, consent management, and audit trails baked in.

Load Shedding Ready

Cloud-native with offline resilience. Keep working when the power goes out. Syncs automatically when you're back online.

Zap the admin.
Tend to patients.

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